Ed Fuller, Author
Retired President of Marriott International, Edwin Fuller, speaks about his book
Ed Fuller is the author of “You Can’t Lead With Your Feet On the Desk: Building Relationships, Breaking Down Barriers, and Delivering Profits” (Wiley, March 2011).
The top 20 best selling business book gives readers an unparalleled look at successful hospitality and business leadership around the world. Fuller discusses his experiences at Marriott International and how he built the organization into the world’s largest international hotel chain.
This book delivers valuable lessons to anyone who has to deal with people on a daily basis, especially those in the hospitality or business industries. Stressing the importance of communication, relationship building and cultural sensitivity, this book explains how to deal with employees, partners, suppliers and customers in any culture.
Mr. Fuller explains, the real secret to managing in any culture is simple: successful results are achieved through building personal relationships.
In You Can’t Lead With Your Feet on the Desk, Ed uses personal stories about running hotels in the face of hurricanes, war, and political unrest to give advice on how to navigate cultural and language differences, unfamiliar geography, and frustrating bureaucracy. The book is a discussion on the vital importance of trust, values, and responsibility in an international market place. By sharing his own experiences through dynamic storytelling, he provides readers with insight into achieving success by creating lasting connections and strong cross-cultural relationships in a global market.
J. W. Marriott, Jr., Chairman and CEO of Marriott International, states, “Ed shares scores of personal anecdotes from a 40-year corporate career, along with those of other leaders, that illustrate how deep personal relationships built on mutual respect and trust, and nurtured over time, can save a volatile business deal, inspire team members to greatness, ensure service excellence, bridge cultural divides, and create a long-term, profitable business.”
For more information on Edwin Fuller’s book, please visit the book’s website.